If you are searching for mychart customer service, this page shows you exactly where the official KU MyChart portal lives and how to sign in. KU uses the Epic MyChart platform to give patients secure online access to their medical record. We are an independent directory: use the button below to open the provider’s own website — we never ask for your username or password.
What is KU MyChart?
KU MyChart is the online patient portal for KU, built on Epic’s MyChart platform. Once you sign in, you can read after-visit summaries and clinical notes, view lab and test results as soon as they are released, and check your immunization and vaccination history from any browser or the MyChart mobile app. Patients also search for it as “mychart phone number.” Access is protected by your personal username and password, so only you and the people you authorize can see your health information.
How to log in to KU MyChart
Use the steps below to log in to KU MyChart securely:
- Open the official KU websiteGo to the official KU website using the “Go to official portal” button on this page. Always confirm the address belongs to KU before entering anything.
- Select Sign In / Log InFind the MyChart or patient-login link, usually labelled “Sign In” or “Log In,” in the top navigation of the KU site.
- Enter your usernameType the MyChart username you created when you activated your KU account.
- Enter your passwordAdd your password. Passwords are case-sensitive, so check that Caps Lock is off.
- Open your dashboardYou are in. From the KU MyChart dashboard you can view results, message your care team, and manage appointments.
KU MyChart — quick facts
| Provider | KU |
|---|---|
| Portal type | Epic MyChart |
| Primary use | Results, messaging, appointments, prescriptions, billing |
| Platforms | Web browser, iOS app, Android app |
| Password reset | Self-service “Forgot password?” link on the official login page |
| Cost | Free for patients of KU |
Setting up your KU MyChart account
If you have never signed in, activating a KU MyChart account usually takes a couple of minutes. Many patients receive an activation code on their after-visit summary or in a text or email from KU; entering that code links your account to your medical record. If you do not have a code, most providers let you self-enroll online by verifying personal details such as your date of birth and contact information. Once your identity is confirmed, you choose a username and a strong password, and your account is ready to use on both the website and the mobile app.
KU MyChart: common issues & fixes
Account locked
Too many failed attempts can lock an account temporarily. Wait a few minutes, then reset your password, or contact the provider’s help desk.
Need an activation code
New patients often receive a MyChart activation code on an after-visit summary. If you do not have one, sign up online or call KU to request access.
Contacting technical support
For login problems the fastest route is the KU MyChart help desk listed on the official site — they can verify your identity and restore access.
Frequently asked questions
Why can’t I access my KU MyChart account?
Common causes are a mistyped username, a locked account, or a maintenance window. Reset your password, double-check the address, and try again, or contact KU support.
Is this the official KU website?
No. This is an independent guide. Use the “Go to official portal” button to reach KU’s own website, where the actual sign-in takes place. We never collect your credentials.
Is there a KU MyChart mobile app?
Yes. Download the free MyChart app from the App Store or Google Play, search for KU, and sign in with the same username and password you use on the web.
Is KU MyChart free to use?
Yes. KU MyChart is a free service for patients. You only need an activated account with a username and password.
What can I do inside KU MyChart?
You can read after-visit summaries and clinical notes, view lab and test results as soon as they are released, check your immunization and vaccination history, and pay medical bills and view statements online — all from one secure account.
How do I log in to KU MyChart?
Open the official KU website, click Sign In, then enter your MyChart username and password. If prompted, complete two-step verification to reach your dashboard.